If you create a support request through the available support channels, we will respond within 24 business hours from the time of your first request. Our goal is to answer the majority of inquiries within the same business day. kyona will endeavour to provide support in accordance with this Service Level Agreement and is not responsible for delays caused by the customer or for reasons beyond kyona’s control.
Kyona’s business hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. CET. Our office is closed on national holidays listed in the Germany calendar. All support requests are answered within 24 hours, excluding holidays. We constantly monitor our support channels for critical issues.
You can request support by:
Inquiries made via open forums such as the Atlassian Community are monitored by our support team and answered with a reasonable amount of effort.
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